Main Page → Motive Documentation → Camera Status Indicators
The Primes Series cameras have a front mounted status ring light to indicate the state of the Motive software and firmware updates on the cameras. The following table lists the default ring light color associated with the state of Motive.
The Prime Series cameras also have a status indicator on the back panel and indicate the state of the camera only. When changing to a new version of Motive, the camera will need a firmware update in order to communicate to the new version. Firmware updates are automatic when starting Motives. If the cameras firmware updates to a new version of Motive, running an older version of Motive will cause the firmware to necessarily revert back to an older version of firmware. This process is automatic as well.
When changing versions of Motive, a firmware update is needed. This process is automatic when opening the software and the status ring light and back ring light show the state, as described in the table above, of the camera during this process. The camera should not be unplugged during a firmware reset or firmware update. Give the camera time to finish this process before turning off the software.
If a camera doesn't update its firmware with the rest of the cameras, it will not load into Motive. Wait for all cameras that are updating to finish, then restart Motive. The cameras that failed to update will now update. This could be caused by miscommunication between the switch when loading in numerous cameras.
For prime series cameras. when there is an error on the camera, its numeric LED will display "E". This indicates that there is a problem with establishing the camera network or when there is a problem with the camera initialization. When you see this error, first make sure all the cameras are connected with known working Ethernet cables, and try rebooting the network switch. If this message persists, please contact support.
On PrimeX cameras, a number indicator will be shown along with the error message.
Like Prime series cameras, Slim 13E cameras also have a status indicator on the back panel and indicate the state of the camera.